Gaming is meant to be enjoyable, not a source of stress. Vitaka is by your side to make sure every moment stays safe, healthy, and fun.
Online gaming is a popular form of entertainment enjoyed by millions. When approached the right way, it can be a fun part of your leisure time. However, for some people, there is a risk of it becoming difficult to control.
Vitaka believes responsible gaming is not just a rule – it is our ethical obligation. We want every user to enjoy gaming while maintaining their mental and financial well-being.
To that end, Vitaka has developed a set of protective tools and guidelines to help users play in an informed and controlled way.
Keep in mind: Gaming is never a way to earn income. It is a form of entertainment. Always play prepared to lose.
Tools Vitaka offers to help you stay in control
Set your own daily, weekly, or monthly deposit cap. It takes effect immediately once set. A 24-hour cooldown applies before any increase can be made.
Decide in advance how much you are willing to lose over a given period. Once that limit is reached, Vitaka will automatically stop you.
Set a limit on how long you play in one session. You will receive an alert when time is up, and you can optionally enable automatic logout as well.
If you need a short break, you can temporarily suspend your account for anywhere between 24 hours and 6 weeks. No bets or deposits can be placed during this time.
For a long-term break, you can fully close your account for between 6 months and 5 years. This decision cannot be reversed before the chosen period ends.
View your complete gaming and transaction history at any time. It helps you understand your own habits and make better decisions.
Using the protection tools on Vitaka is simple. Just follow the steps below:
Log in to the Vitaka website or app with your username and password.
Click the profile icon and go to the "Responsible Gaming" menu.
Set a deposit limit, loss limit, session time, or self-exclusion – whatever you need.
Confirm with an amount or time limit. Changes that reduce a limit take effect immediately.
For any issue, Vitaka's support team is available 24/7 via live chat or email.
Problem gaming develops gradually. If you notice any of the signs below, seek help right away:
Increasing bet sizes in an attempt to chase losses.
Feeling bored, restless, or low when not gaming.
Using money set aside for essential expenses on betting.
Hiding your gaming from family or friends, or concealing how much you actually play.
Taking out loans or borrowing money from others to fund betting.
Being unable to stop gaming even after deciding to quit.
If you notice these signs: Use Vitaka's Self-Exclusion feature immediately and notify our support team. We will guide you toward the right help.
Vitaka ensures responsible gaming not just in words, but in practice
Through KYC verification at registration and before withdrawals, Vitaka confirms that all users are 18 years of age or older.
Vitaka's AI system detects unusual betting patterns and automatically sends alerts to users when needed.
Vitaka's platform regularly publishes helpful articles and guides on recognizing and addressing problem gaming.
If you are experiencing problem gaming, the Vitaka support team can connect you with specialist support and professional counseling services.
Vitaka follows a responsible advertising policy – no ads are targeted at minors.
Vitaka's support staff receive specialist training in responsible gaming so they can properly assist users who are experiencing difficulties.
Ask yourself the following questions. If you answer "yes" to more than one, consider reaching out for help.
1. Have you ever bet more than your set budget?
2. Has gaming caused any problems with your family or work?
3. Have you ever wanted to stop gaming but found you couldn't?
4. Have you placed larger bets to try to win back money you've lost?
"We are more than just a gaming platform – we are your partner in well-being. The mental and financial health of every user matters to us more than business. At Vitaka, you can always ask for help – without judgment, without delay."
With protective tools, transparent policies, and round-the-clock support, Vitaka is always here for you.
For users aged 18 and above. Please play responsibly.