Vitaka Terms and Conditions — What you need to know before using the platform

1. Introduction & Consent

These terms and conditions ("Terms") constitute a legally binding agreement between Vitaka ("we", "us", "the platform") and any user of Vitaka's services ("you", "the user").

By accessing the Vitaka website (vitaka.vu) or mobile app, registering an account, or using any of our services, you are deemed to have accepted these terms and conditions in full. If you do not agree, please refrain from using the platform.

These terms and conditions are written in Bengali for the convenience of Vitaka's Bangladeshi users. However, in the event of any legal dispute, the English version shall prevail.

2. Eligibility Requirements

The following conditions must be met to register and use services on Vitaka:

• You must be at least 18 (eighteen) years of age.
• You are legally permitted to participate in online gaming, and it is lawful in your jurisdiction.
• You are not a resident of a restricted region or country.
• You do not own any account that has been previously closed by Vitaka.
• You are betting with your own funds, not on behalf of any other person.

3. Account Rules

3.1 Single Account Policy

Each person may register only one account on Vitaka. If multiple accounts are detected for the same individual, all accounts will be closed and any deposited funds may be forfeited.

3.2 Account Information

Providing accurate and truthful information at the time of registration is mandatory. Your name, date of birth, address, and contact details must all be correct. Any changes to your information must be reported to the support team promptly.

3.3 Password Security

You are solely responsible for keeping your account password confidential. Sharing your password or account with anyone else is prohibited. If you notice any suspicious activity, contact Vitaka support immediately.

3.4 KYC Verification

Vitaka may request identity verification (KYC) documents at any time. You may be required to submit a copy of your national ID or passport, proof of address, and payment method verification documents.

4. Deposits & Payments

Deposits on Vitaka can be made via mobile banking, bank transfer, or approved e-wallet methods.

• The minimum deposit amount is BDT 500. The maximum limit may vary depending on your account level.
• Only payment methods registered in your own name may be used.
• Depositing from a third-party account is strictly prohibited.
• Deposits are usually processed instantly. If there is any delay, please contact support.
• Vitaka does not charge any deposit fees; however, your payment provider may apply their own charges.

5. Withdrawal Policy

The following conditions must be met before you can withdraw winnings from Vitaka:

• KYC verification must be completed.
• The minimum withdrawal amount is BDT 1,000.
• Withdrawals are typically processed within 1–48 hours.
• It is recommended that your deposit and withdrawal methods be the same.
• Wagering requirements must be met before any winnings derived from a bonus can be withdrawn.

Vitaka reserves the right to verify any suspicious withdrawal requests. Additional documentation may be requested as part of this verification process.

6. Bonuses & Promotions

Vitaka regularly offers a variety of bonuses and promotional deals. Each offer has its own specific terms, which are detailed on the relevant offer page.

6.1 Wagering Requirements

Most bonuses require a specific wagering multiplier to be met (e.g., 20x, 30x). This means you must place bets totaling that multiplier times the bonus amount before withdrawing.

6.2 Bonus Validity

Each bonus has a fixed validity period. If the wagering requirements are not met within that time, the bonus will be forfeited.

6.3 Bonus Abuse

Bonus abuse and arbitrage betting are strictly prohibited on Vitaka. Any account found engaging in such activity will be suspended.

7. Betting & Gaming Rules

The following general rules apply to all betting and gaming activity on Vitaka:

• Once a bet is confirmed, it cannot be changed or cancelled.
• All game outcomes are determined by RNG (Random Number Generator) technology and are audited by a third party.
• If a game is interrupted due to a technical issue, Vitaka reserves the right to void that round.
• Odds in live Sports Betting may change; the odds at the time a bet is confirmed are final.
• Vitaka reserves the right to investigate any unusual betting patterns and to withhold payments where necessary.

8. Prohibited Activities

The following activities are strictly prohibited on Vitaka:

• Gaining an unfair advantage through fraud, hacking, or software manipulation
• Creating multiple accounts to collect bonuses
• Using the platform for money laundering or to legitimize illicit funds
• Use of bots or automated software
• Operating an account under a false identity
• Placing bets on behalf of a minor
• Match fixing or betting using insider information

Any breach of this prohibition will result in permanent account closure and, where applicable, legal action may be taken.

9. Responsible Gaming

Vitaka believes gaming is a form of entertainment, not a source of income. We are committed to promoting responsible gaming.

• Users can set their own daily, weekly, or monthly deposit limits.
• You can use the self-exclusion feature to temporarily close your account for a set period.
• If you think you may have a gaming problem, please contact Vitaka support.

10. Privacy & Data Protection

Vitaka collects, stores, and processes your personal information. For full details on how we use this data, please refer to our Privacy Policy Available on the page.

The core principles are:

• Your information is never sold to third parties.
• Information may be disclosed to authorities when required by legal obligation.
• All data is protected with SSL encryption.

11. Account Closure & Suspension

Vitaka reserves the right to suspend or close any account at any time and for any reason, in particular:

• In the event of a terms violation
• In the case of suspicious or fraudulent activity
• In the event of KYC verification failure
• In the case of extended inactivity (more than 12 months)

Users may also close their account by contacting support directly. Any remaining balance will be returned via a verified payment method.

12. Dispute Resolution

The process for raising and resolving any complaint or dispute related to Vitaka services:

• Step 1: Submit a detailed complaint to Vitaka via live chat or email support.
• Step 2: Vitaka will provide an official response within 7 business days.
• Step 3: If unresolved, the matter will be referred to an independent mediation body.

The relevant account or payment may be temporarily suspended while a dispute is ongoing.

13. Changes to Terms & Conditions

Vitaka reserves the right to modify or update these terms and conditions at any time. Users will be notified of significant changes in advance via email or platform notification.

Continued use of the platform after updated terms have been published will be considered acceptance of the revised terms.

For any questions regarding these terms and conditions, please contact our support team: [email protected]